Q:When is the shipment usually shipped?
A:Hello, under normal circumstances, if we receive your goods in the morning, we will pack and ship them out on the same day or the next day. Our customer service will track the goods in real time, and you can contact us at any time for inquiries.
Q:What should I do if my goods are inspected?
A:Hello, goods may be subject to random inspections when leaving the warehouse or being imported into the destination country. In this case, customers do not need to worry. Our customer service will notify you to tell the truth. We will communicate and handle the situation in a timely manner if an inspection occurs. As long as the customer's goods have not been concealed or falsely declared, there will be no problem.
Q:What should I do if I cancel my order midway and the goods are not shipped?
A:Hello, you can contact our customer service for inquiries regarding the above situations. If your goods are still in our Shenzhen warehouse and have not been shipped, you can cancel the order and have the warehouse reorganize and restock them. If the goods have already been packaged and shipped and are in transit, they can be intercepted and refused upon arrival at the destination, and then returned to our overseas warehouse for resending to the customer.
Date: October 24, 2021